THE MISSION OF STUDENT LOAN RESOLVE IS TO SUSTAIN A CULTURE OF HIGH EXPECTATIONS WHILE VALUING UNITY, RELATIONSHIPS, TRUST AND COMPLIANCE
- Character and corporate values are essential to building responsible customer relationships
- High expectations and accountability should be expected from all employees and staff
- What is best for the customer must be best for the company
- As we grow, we will sustain a high level of excellence in all operations
- A unique and positive customer experience is what we strive to provide each and every day
- Best People – Attracting, developing and retaining the best talent for our organization and challenging our people to demonstrate a “can-do” attitude and fostering a collaborative and mutually supportive environment.
- Respect for each other – Valuing diversity and unique contributions, fostering a trusting, open and inclusive environment and treating each person in a manner that reflects professionalism.
- Cooperation – Leveraging the power of shared gain and a common purpose of working towards greatness and demonstrating a “what is best for the customer is best for me” attitude.
- Commitment – Creating long-term relationships with each customer by being responsive and relevant and by consistently delivering value while not letting customers feel passed around and underappreciated.
- Integrity –Being ethically unyielding, transparent and honest and inspiring trust and matching our behaviors to our words and taking responsibility for our actions.
- Ensure excellence and the deployment of world-class processes and systems that promote intense and consistent growth while delivering services and fulfillment that leads to the highest retention rates in the industry.
- Promote individual responsibility that drives full transparency and active compliance with the spirit of the law, ethical standards, and regulatory norms. Embrace responsibility for individual actions and encourage positive impacts on our customers, employees, and communities we operate in.