Privacy Policy

Effective Date: November 23, 2013

Student Loan Resolve (“SLR”) values your privacy and SLR desires to ensure your experience with SLR and all our websites and all our products, blogs, channels and social media are as satisfying and safe as possible. In that regard, we have established the following privacy policy to explain and describe what personal information SLR collects on this website and/or services, how SLR uses it and your options regarding information SLR may collect about you. By accepting this Privacy Policy, you expressly consent to the information handling practices described in this Policy. In addition, by accepting this Privacy Policy you represent: that you are over the age of 18. Your continued use of our website and/or services or any other content, products or other services covered by this Policy constitutes your acceptance and agreement to this Privacy Policy and any updates.

Contact information:

For questions about this Privacy Policy feel free to contact us at:

Student Loan Resolve

4430 Lavon Drive
Suite 374-133
Garland, Texas 75040

877-846-1763

 

1. Information We Collect

We collect personally identifiable information, which is information that directly identifies an individual, such as first and last name, email address, IP addresses or other online contact information, or telephone number.

We collect this information in two ways. First, we collect information you provide to us in optional, voluntary registration forms or requests for customer service. Second, some information may be collected automatically.

We may also obtain information, including directly identifies an individual, such as first and last name, email address, IP addresses or other online contact information, or telephone number, from third party sources. In addition, please note that we may solicit third parties to collect this information on our behalf and in such cases we instruct those third parties to comply with this Privacy Policy.

You are under no obligation to provide, and can decline to provide, any requested information at any time.

Third Party Data Collection

We may receive information through a variety of methods including but not limited to:

Cookies

We may use a variety of methods, including “cookies” to collect information.

What is a cookie?

“A cookie, also known as an HTTP cookieweb cookie, or browser cookie, is a small piece of data sent from a website and stored in a user’s web browser while the user is browsing that website. Every time the user loads the website, the browser sends the cookie back to the server to notify the website of the user’s previous activity.[1] Cookies were designed to be a reliable mechanism for websites to remember stateful information (such as items in a shopping cart) or to record the user’s browsing activity (including clicking particular buttons, logging in, or recording which pages were visited by the user as far back as months or years ago)”. (Information provided by Wikipedia, you can also visit them for more information on cookies at http://en.wikipedia.org/wiki/HTTP_cookie)

For a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies

Functionality and Cookies

SLR does not require that you accept cookies and/or you may withdraw your consent to our use of cookies at any time by adjusting your browser’s privacy settings.

Opting Out of Cookies

You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. You may also change your cookie settings through preference options, where applicable.

SLR never gives away information about our users.

Google Analytics

We use analytics tools and other third party technologies, such as Google Analytics to collect non-personal information in the form of various usage and user metrics when you use our online website. These tools and technologies collect and analyze certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behavior and usage information, feature use metrics and statistics, usage and purchase history, MAC Address, mobile unique device ID, and other similar information.

“Google Analytics is a service offered by Google that generates detailed statistics about a website‘s traffic and traffic sources and measures conversions and sales. The product is aimed at marketers as opposed to webmasters and technologists from which the industry of web analyticsoriginally grew. It is the most widely used website statistics service.[1] “  ((Information provided by Wikipedia, you can also visit them for more information on Google Analytics at http://en.wikipedia.org/wiki/Google_Analytics)

You may opt out of Google Analytics by visiting the Google Analytics opt-out page.

2. How We Use Information

We use your information, such as first and last name, email address, IP addresses or other online contact information, or telephone number to provide you with customer support.

3. When We Disclose Personal Information

Student Loan Resolve has always been committed to maintaining the accuracy, confidentiality, and security of your personal and corporate information.  If you submit a request for quotes for a product or service offered through this website, we may share the personal information contained in your request form (such as your name, address, phone number and email) only with third parties that can provide high quality service.

Customer information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. Customer information may only be retained for the period of time required to fulfill the purpose for which it was collected.

5. People Under 18

We do not knowingly seek or collect personally identifiable information from users under the age of 18.

6. Accountability
Student Loan Resolve is responsible for maintaining and protecting customer information under its control.

7. Identifying Purposes
The purposes for which customer information is collected shall be identified before or at the time the information is collected.

8. Consent
The knowledge and consent of the customer are required for the collection, use or disclosure of customer information except where required or permitted by law.

9. Limiting Collection
The customer information collected must be limited to those details necessary for the purposes identified by Student Loan Resolve Information must be collected by fair and lawful means.

10. Accuracy
Customer information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.

11. Safeguarding Customer Information
Customer information must be protected by security safeguards that are appropriate to the sensitivity level of the information.

12. Openness
The Student Loan Help Center is required to make information available to customers concerning the policies and practices that apply to the management of their information.

13. Customer Access
Upon request, a customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.

14. Handling Customer Complaints and Suggestions
Customers may direct any questions or inquiries with respect to the privacy principles outlined above or about our practices by contacting the designated person(s) accountable for privacy at Student Loan Resolve.If you would like to unsubscribe, please call us at 877-846-1763.

15. Security

We take reasonable measures, including the implementation and maintenance of physical, electronic, and managerial procedures, in an effort to assure the security, integrity, and accuracy of all the information that we collect. In regard, this website is being scanned daily by Norton Secured.

16. Changes and Updates to This Policy

We may update this Privacy Policy from time to time. If we do, we will update the “effective date” at the top of the Policy. If we make material changes to how we use your personal information, we will attempt to notify you of the change and to give you the opportunity to exercise choice as to how your personal information is used.

 

17. AdWords Remarketing:

This website uses the Google AdWords remarketing service to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven’t completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone’s past visits to our website. Of course, any data collected will be used in accordance with our own privacy policy and Google’s privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can
opt out of interest-based advertising entirely by cookie settings or
permanently using a browser plugin.

Google has additional information available about their Remarketing Privacy GuidelinesPolicies, and Restrictions.

18. Important Disclaimer:

Student Loan Resolve assists consumers by providing professional student loan consolidation preparation, filing and monitoring services. Like filing a tax return, you can file a student loan consolidation without professional assistance and without charge athttp://loanconsolidation.ed.gov. This Website is Not Affiliated With or Endorsed by the U.S. Department of Education.

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