Effective Date: November 23, 2013
Student Loan Resolve
4430 Lavon Drive
Garland, Texas 75040
1. Information We Collect
We collect personally identifiable information, which is information that directly identifies an individual, such as first and last name, email address, IP addresses or other online contact information, or telephone number.
We collect this information in two ways. First, we collect information you provide to us in optional, voluntary registration forms or requests for customer service. Second, some information may be collected automatically.
You are under no obligation to provide, and can decline to provide, any requested information at any time.
Third Party Data Collection
We may receive information through a variety of methods including but not limited to:
We may use a variety of methods, including “cookies” to collect information.
What is a cookie?
“A cookie, also known as an HTTP cookie, web cookie, or browser cookie, is a small piece of data sent from a website and stored in a user’s web browser while the user is browsing that website. Every time the user loads the website, the browser sends the cookie back to the server to notify the website of the user’s previous activity. Cookies were designed to be a reliable mechanism for websites to remember stateful information (such as items in a shopping cart) or to record the user’s browsing activity (including clicking particular buttons, logging in, or recording which pages were visited by the user as far back as months or years ago)”. (Information provided by Wikipedia, you can also visit them for more information on cookies at http://en.wikipedia.org/wiki/HTTP_cookie)
For a video about cookies visit www.google.co.uk/goodtoknow/data-on-the-web/cookies
Functionality and Cookies
Opting Out of Cookies
You can set your browser to notify you when you receive a cookie, giving you the chance to decide whether or not to accept it. You may also change your cookie settings through preference options, where applicable.
SLR never gives away information about our users.
We use analytics tools and other third party technologies, such as Google Analytics to collect non-personal information in the form of various usage and user metrics when you use our online website. These tools and technologies collect and analyze certain types of information, including cookies, IP addresses, device and software identifiers, referring and exit URLs, onsite behavior and usage information, feature use metrics and statistics, usage and purchase history, MAC Address, mobile unique device ID, and other similar information.
“Google Analytics is a service offered by Google that generates detailed statistics about a website‘s traffic and traffic sources and measures conversions and sales. The product is aimed at marketers as opposed to webmasters and technologists from which the industry of web analyticsoriginally grew. It is the most widely used website statistics service. “ ((Information provided by Wikipedia, you can also visit them for more information on Google Analytics at http://en.wikipedia.org/wiki/Google_Analytics)
You may opt out of Google Analytics by visiting the Google Analytics opt-out page.
2. How We Use Information
We use your information, such as first and last name, email address, IP addresses or other online contact information, or telephone number to provide you with customer support.
3. When We Disclose Personal Information
Student Loan Resolve has always been committed to maintaining the accuracy, confidentiality, and security of your personal and corporate information. If you submit a request for quotes for a product or service offered through this website, we may share the personal information contained in your request form (such as your name, address, phone number and email) only with third parties that can provide high quality service.
Customer information may only be used or disclosed for the purpose for which it was collected unless the customer has otherwise consented, or when it is required or permitted by law. Customer information may only be retained for the period of time required to fulfill the purpose for which it was collected.
5. People Under 18
We do not knowingly seek or collect personally identifiable information from users under the age of 18.
Student Loan Resolve is responsible for maintaining and protecting customer information under its control.
7. Identifying Purposes
The purposes for which customer information is collected shall be identified before or at the time the information is collected.
The knowledge and consent of the customer are required for the collection, use or disclosure of customer information except where required or permitted by law.
9. Limiting Collection
The customer information collected must be limited to those details necessary for the purposes identified by Student Loan Resolve Information must be collected by fair and lawful means.
Customer information must be maintained in as accurate, complete and up-to-date form as is necessary to fulfill the purposes for which it is to be used.
11. Safeguarding Customer Information
Customer information must be protected by security safeguards that are appropriate to the sensitivity level of the information.
The Student Loan Help Center is required to make information available to customers concerning the policies and practices that apply to the management of their information.
13. Customer Access
Upon request, a customer shall be informed of the existence, use and disclosure of their information, and shall be given access to it. Customers may verify the accuracy and completeness of their information, and may request that it be amended, if appropriate.
14. Handling Customer Complaints and Suggestions
Customers may direct any questions or inquiries with respect to the privacy principles outlined above or about our practices by contacting the designated person(s) accountable for privacy at Student Loan Resolve.If you would like to unsubscribe, please call us at 877-846-1763.
We take reasonable measures, including the implementation and maintenance of physical, electronic, and managerial procedures, in an effort to assure the security, integrity, and accuracy of all the information that we collect. In regard, this website is being scanned daily by Norton Secured.
16. Changes and Updates to This Policy
17. AdWords Remarketing:
You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can
opt out of interest-based advertising entirely by cookie settings or
permanently using a browser plugin.
18. Important Disclaimer:
Student Loan Resolve assists consumers by providing professional student loan consolidation preparation, filing and monitoring services. Like filing a tax return, you can file a student loan consolidation without professional assistance and without charge athttp://loanconsolidation.ed.gov. This Website is Not Affiliated With or Endorsed by the U.S. Department of Education.